ESG0002 - ECTS

ESG0008 - ECTS

- Identification of cognitive abilities and behaviour that enable the development of innovative proposals.

- Understanding of mechanisms and the different phases of the creative process.

- Conscious and flexible utilization of systematic heuristic tools: techniques for problem exploration, methods for idea generation and evaluation techniques.

- Development and of Idea Communication skills and achievement of competencies to choose the communicative and persuasive tools.

- Active participation in a creative group.

ESG0029 - ECTS

This course unit aims to put students in contact with the main concepts of service management, providing them with an integrated view of the processes of services management, and strategic management, in supporting the development of competitive advantages. The course unit has a theoretical and practical nature, combining the theoretical basis for its application to the study of cases of companies and the carrying out of work.

ESG0017 - ECTS

Main aims: The main aim of this course unit is to prepare students to analyse and project interactive components of systems, particularly the user interface. It should be adequately done, considering the short, the medium and the long term.

Aims:

1. To prepare students to analyse interactive systems concerning their quantitative and qualitative parameters.

2. To prepare students to use study, observation and questioning techniques based on the understanding of the conceptual model of system users

3. To prepare students to use a construction process of interactive products based on the design, user assessment, conception, prototyping, validation, construction and maintenance.

ESG0030 - ECTS The aim of this course is to provide students with fundamental knowledge about Information and Communication Technology (ICT) and, in particular, allow them to develop their skills in computer programming.

ESG0005 - ECTS

 

At the end of the course, students should be able to:

- understand the complexity and the qualitative aspects of decision making processes;

- define the structure and the components of a Decision Support System (DSS), as well as using methodologies and techniques to design and implement DSSs;

- develop spreadsheet models, and design tools to support decision-making;

- use the main concepts of Decision Theory and Multicriteria Analysis;

- develop models and optimization algorithms, as well as heuristic and simulation approaches to solve problems with a practical interest, in Operations Management.

The competences to be acquired by the students, as well as the results of the learning process, derive directly from the satisfaction of the indicated objectives.

 

ESG0012 - ECTS

In the context of the value creation and management, the aim of this course is to give students theoretical and practical knowledge necessary to understand the consequences of operational decisions, by acquiring skills both in accounting and in financial management. Important information: please note that most of the topics of this course must be taught in Portuguese, given that Portuguese accounting rules and taxes have specific names that are not translatable.

ESG0014 - ECTS

The objective of this course is to teach the methods, techniques and best practices to plan, manage and carry out a process analysis and requirements specification of a system-based services technologies.

ESG0010 - ECTS

It is expected to provide the students with an understanding of the role of operations, logistics, and supply chain management in the services sector/industry. In particular, to develop the skills necessary to design, plan and manage operations and logistics in the service sector, considering the maximization of operational efficiency and client satisfaction.

ESG0021 - ECTS To develop students’ software project management, team work, innovation and enterpreneurship skills in the context of software projects. Students will be capable of solving a vast diversity of problems, which may happen in the development of a technology based product or launch of a technology based company.

ESG0011 - ECTS

 The course aims at developing competencies Services Marketing, whether businesses or companies providing services industries that include a service component in its global offering to customers. The course integrates a sound conceptual ground, with presentation and discussion of services marketing concepts and methods, with its application to the development of a marketing plan and case study analysis and discussion.

 

ESG0028 - ECTS

Prepare students for designing information systems appropriate to user needs and objectives of organizations, considering the short, medium and long term. So they should be able to prepare conceptual models of information, in particular classes of objects and relational models, develop conceptual models of user interaction, apply software engineering methodology, and use relational database management systems.

ESG0013 - ECTS

This course aims that students (i) know and understand the role of information systems in organizations and the importance of their alignment with the strategy of the organization; (ii) understand the concept of information systems architecture both at the business strategy level and at the technical application level.

At the strategic level, frameworks and tools for analysis of enterprise architectures will be addressed. At the application level, web architectures, languages, and programming tools will be introduced, thus enabling students to autonomously analyze and develop web applications of small/medium complexity.

ESG0019 - ECTS

The course aims at providing and developing competences on the different new service development and design methodologies, integrating a robust theoretical ground, based on the discussion of state of the art methods cases, with its application to a new service development project.

ESG0032 - ECTS

This course unit aims to endow students with the basic skills to think strategically, to develop a specific business and corporate strategy, to understand the issues and hurdles of implementation, in order to play a role in a given company's competitiveness.

ESG0023 - ECTS

Teach the key concepts and methodologies for managing the customer relationship as well as key standards, technologies and systems that allow organizations to maintain, deepen and develop better relationships with their customers.

ESG0031 - ECTS

This course unit aims to provide students with conceptual and instrumental resources to carry out a research project in the Master in Service Engineering and Management. The concepts to be approached are related to two general domains: the foundations of the research process (ontology, epistemology and methodology and ethics) and the understanding of the different stages of the research process.

ESG0033 - ECTS At the end of the curricular unit, the students should:
1) Have an understanding of what it takes to work with engineers, scientists, and other professionals to build companies.
2) Have an understanding of the pressures and demands of work in an early-stage startup.
3) Be able to carry out contacts with customers, partners and competitors, in the typical chaos and uncertainty of startup environments.
4) Be able to use a business model to brainstorm each part of a company.
5) Be able to use customer development to get out of the classroom, iterate on a “minimum viable product” (MVP) and identify a repeatable and scalable business model for it, based on external feedback.
6) Be able to develop an operating plan, cost projections, and a revenue model, and integrate them into a financial model.
7) Be able to use LLM tools appropriately throughout the customer development process, including validating the results obtained and acknowledging their use.

ESG0034 - ECTS Individual project work aiming at the integration and application of knowledge, skills and attitudes obtained along the course. The work will take place in a business or research environment, promoting the development of capabilities of initiative, decision, and of individual and group work.