Quality Management

Code:

M.EMAT002

Acronym:

GQ

Keywords
Classification	Keyword
OFICIAL	Management

Instance: 2023/2024 - 1S

Active?	Yes
Web Page:	https://moodle.up.pt/course/view.php?id=1271
Responsible unit:	Department of Metallurgical and Materials Engineering
Course/CS Responsible:	Master in Materials Engineering

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
M.EMAT	30	Syllabus	1	-	6	45,5	162

Teaching language

English

Objectives

This curricular unit enables students to develop their understanding of quality management and how quality systems affect the organizations performance and results.

The first subject addresses the evolution of quality in the business context so that students realize the importance of quality management systems for the organization ́s performance. The understanding of this subject is complete with the third topic, where the ISO 9001 criteria and the audit assessment of the quality management systems are analysed in the context of the Portuguese System for Quality. The last subjects cover the methodologies for quality planning and the application of statistical tools, contributing to develop the skills for analysis and problem solving and also for planning quality improvement

Learning outcomes and competences

Students are expected to:

• have a clear understanding of the concepts and the requirements of  quality management systems; recognize the advantages of their implementation and analyze the assessment procedure of the systems.

• be capable to plan the quality in the product design and in the manufacturing, using quality tools.

• apply in a structured manner, quality tools and statistical analysis for problem solving in a business context.

• develop literature research skills toward the problem solving cases.

• develop team work and oral communication skills and critical thinking.

Working method

Presencial

Program

1. The evolution of quality concept

2. Principles of quality management

3. Quality management system requirements

4. Quality planning in product design and development; Quality Function Deployment e Failure Mode and Effect Analysis methodologies

5. Quality planning in manufacturing

6. Quality improvement tools; process capability analysis; basic methods of statistical process control.

Mandatory literature

_; NP EN ISO 9000:2015, IPQ
De Feo Joseph A.; Juran.s quality handbook. ISBN: 978-1-25-964361-3
_; NP EN ISO 9001:2015, IPQ
_; NP EN ISO 9004:2011, IPQ
Laura ribeiro; Teacher powerpoints

Complementary Bibliography

A. V. Feigenbaum ; Total quality control, 1991
Oakland, John S.; Total quality management. ISBN: 0-7506-0993-1
Instituto Português da Qualidade; Gestão do sucesso sustentado de uma organização

Teaching methods and learning activities

In classes, the subjects are presented using slides and videos, discussed and related with technological and management issues learned in other courses; practical industrial cases are also discussed to facilitate the students understanding. Cases and problems are analysed and solved autonomously by students based on bibliographic research and discussion in groups. The results are presented and discussed with the class and the teacher. A visit to an industrial unit will be arranged for students to analyse the practical implementation of ISO 9001 criteria. Also, invited speakers will present practical issues of the quality management systems improvement.

keywords

Technological sciences > Engineering > Materials engineering
Technological sciences > Engineering > Process engineering > Process control

Evaluation Type

Distributed evaluation without final exam

Assessment Components

Designation	Weight (%)
Participação presencial	35,00
Teste	65,00
Total:	100,00

Amount of time allocated to each course unit

Designation	Time (hours)
Estudo autónomo	56,50
Frequência das aulas	45,50
Trabalho escrito	60,00
Total:	162,00

Eligibility for exams

To be admitted to exams, students have to participate in the study visit and lecture with guest speakers.

Calculation formula of final grade

Written examination (average of 2 mandatory tests) - 65 %

Work in class assignments- 30 %

Report of the industrial visit - 5%

Examinations or Special Assignments

Special cases will be assessed in the following way: Exam- 80 % Scholarly paper – 20% To complete this course unit, students have to reach a minimum grade of 8 out of 20 in each of the components.

Special assessment (TE, DA, ...)

Special cases will be assessed in the following way: Exam- 80 % Scholarly paper – 20% To complete this course unit, students have to reach a minimum grade of 8 out of 20 in each of the components.

Classification improvement

Students wishing to improve their exam classification have to attend a final exam.

Observations

Mondays: lectures are delivered physically on-campus.
Tuesdays: lectures will be delivered digitally.
https://videoconf-colibri.zoom.us/j/84146543167?pwd=OUpnWnh6Mkc1VDI5UWI5YUxyUXRSZz09

Reunião ID: 841 4654 3167
Password: 220188

Extra lesson (4 nov) 14:00

https://videoconf-colibri.zoom.us/j/89610786605?pwd=TXpsQkc1S2UyaGMyTUE4VTAvRDZydz09
ID da reunião: 896 1078 6605   Senha de acesso: 975904