Transferable Skills: Professional Communication

Code:

CP01

Acronym:

CP

Keywords
Classification	Keyword
CNAEF	Engineering and related techniques

Instance: 2023/2024 - 2S (edição n.º 1)

Active?	Yes
Responsible unit:	Department of Informatics Engineering
Course/CS Responsible:	Transferable Skills: Professional Communication

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
CP	0	Syllabus	1	-	1,5	12	40,5
L.BIO	4	Syllabus	2	-	1,5	12	40,5
L.EEC	39	Syllabus	2	-	1,5	12	40,5
L.EIC	357	Syllabus	2	-	1,5	12	40,5
L.EM	9	Syllabus	2	-	1,5	12	40,5
L.EMG	0	Plano de estudos oficial a partir de 2008/09	2	-	1,5	12	40,5
L.EQ	0	Syllabus	2	-	1,5	12	40,5
M.EA	1	Syllabus	1	-	1,5	12	40,5
M.EC	2	Syllabus	1	-	1,5	12	40,5
M.EMAT	0	Syllabus	1	-	1,5	12	40,5
M.EMG	0	Plano de estudos oficial a partir de 2008/09	1	-	1,5	12	40,5
M.EQ	4	Syllabus	1	-	1,5	12	40,5

Teaching language

Suitable for English-speaking students

Objectives

• Identify different styles of interpersonal relationships and determine the most adequate behavioral, attitudinal and relational factors for the efficiency of each professional communication situation.


• Apply attitudes that generate satisfaction in the professional environment and practical communication techniques to manage interaction situations whose demands and/or difficulties imply a high level of control over the communication process.


• Self-diagnose needs for the evolution of their communication potential and be aware of the changes to be promoted to ensure a strong proficiency in their communication performance in the exercise of professional functions in the areas of engineering and information, communication and electronics technologies.

Learning outcomes and competences

Promoting a highly professional attitude, this TC aims to provide the learning of in-depth knowledge, the development of specific skills and attitudes to generate the ability to exercise highly effective communication in the work context, as a key factor for self-improvement throughout the career in the areas of engineering and technologies, mainly related to Information, Communication and Electronics Technologies (TICE).

Working method

Presencial

Program

QUALITY IN CUSTOMER SERVICE (INTERNAL / EXTERNAL)

• Concept of quality, customer perception and loyalty to the company


• Identify and satisfy customer motivational needs


• Use of attitudes that facilitate and block professional relationship

MANAGEMENT OF COMMUNICATIONAL ATTITUDES IN INTERACTION

• Characterization of attitudes and identification of their behavioral effects


• Competitive versus resolving processes and the use of empathy in communication


• Practical applications and implications at the level of interpersonal relationship

COMMUNICATION IN TECHNICAL INTERVENTIONS

• Objectives, contexts, moments and forms of intervention


• Knowing how to "shut up" and adapt to different types of customers


• Practical guide for application in professional situations

SUPPORT AND TROUBLESHOOTING

• Assistance with the specific difficulties of each interlocutor


• Solving approach to personal and/or professional problems


• Practical guide to guide procedures in communication interaction

Mandatory literature

Manuel Firmino Torres; Textos de Apoio – Prof. Manuel Firmino Torres

Complementary Bibliography

John F. Cragan; Communication in small groups. ISBN: 978-0-495-09596-5
David E. Goldberg; The entrepreneurial engineer. ISBN: 978-0-470-00723-5

Teaching methods and learning activities

Theoretical-practical classes taught in person, where a teaching-learning methodology will be used based on the expository method complemented with the interrogative method (presentations with discussion with the participants), as well as demonstrative and active methods (practical activities and role playing exercises).

Evaluation Type

Distributed evaluation without final exam

Assessment Components

Designation	Weight (%)
Participação presencial	40,00
Teste	60,00
Total:	100,00

Amount of time allocated to each course unit

Designation	Time (hours)
Estudo autónomo	28,50
Frequência das aulas	12,00
Total:	40,50

Eligibility for exams

Attendance at least 75% of classes (with mandatory participation in evaluation moments)

Calculation formula of final grade

Final Classification = 40% PC (Participation in Classes) + 60% AT (Assessment Test).
Note 1: final approval requires a minimum score of 50% PC and 50% AT; the sum of these two classifications must be at least 9.5 values on a scale of 0 to 20.
Note 2: students who do not fail due to lack of attendance and fail only because they do not have a positive classification in the assessment test may have access to the appeal period via the exam, which will have a 60% weighting.

Special assessment (TE, DA, ...)

For students exempted from classes, the final classification is obtained 100% through the Assessment Test or the Appeal Exam.

Classification improvement

The classification improvement is planned for students who require it.
In these cases, the evaluation will be carried out in a special appeal season via examination in which it will have a weighting of 60%.